Your appointments are very important to all Titus Salon team members. The time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for appointment changes and for cancellations. All of our policies are designed to benefit our guests and ensure the best quality and service for all established and future clientele.
CANCELLATION POLICY FOR OUR VALUED GUESTS
Please understand that when you forget or cancel your appointment without giving proper notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. In the event that we do not receive the required notice for adjustments and cancellations, we reserve the right to request a credit card number to be on file for all future appointments. The following rules apply to all scheduled appointments:
- Any cancellations or appointment adjustments must be made 24 hours before scheduled appointment date and time.
- First time no-show or cancellation given less than 24 hours prior to appointment will be reminded of cancellation policy and will require a credit card number on file to book next appointment.
- Failure to show up for your appointment a second time will result in a 50% charge of the reserved service amount.
As a courtesy, we send out an email to confirm your service appointments two business days prior to your appointment date. We understand how easy it may be to forget an appointment, therefore, all of our appointments are confirmed 48 hours prior via email for your convenience. Please ensure that we have your current email address on file in order to take full advantage of this courtesy. It remains your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid any cancellation fees.